SaaS Respond - Annual Licence, Support and Maintenance
City of Bradford Metropolitan District Council
- Value
- Not stated
- Closing date
- —
- Published
- 27 Feb 2026
- Status
- complete
- Region
- UKE41
- Postcode
- BD1 1HX
- Category
- —
- CPV
- —
Description
This direct award is made under Schedule 5, paragraph 7 of the Procurement Act 2023, allowing continuation of the Council's existing Respond case - management system. The system supports the logging and management of statutory and social care complaints across multiple services, and changing supplier would cause technical incompatibilities and disrupt essential complaint - handling functions.