Pre-Tender Market Engagement Notice: Integrated Maintenance and Workplace Services (IMWS) System

Description

We are seeking to engage with the market to inform the development of a future procurement for an Integrated Maintenance and Workplace Services (IMWS) system. This system will support a wide range of estates and facilities management functions, including helpdesk operations, asset and space management, planned maintenance, compliance, and contractor coordination. The purpose of this engagement is to gather insights from suppliers on the feasibility, innovation, and delivery models available in the market. We invite responses from experienced providers with proven capabilities in delivering integrated digital solutions for complex estates, ideally within the UK Higher Education or similar sectors. This document outlines the high-level functional and technical requirements to help suppliers assess alignment with their offerings and provide informed feedback.