Web Presence Redevelopment and One Stop Shop Digital Platform Stage 2

Description

This procurement consists of 2 projects: 1. Web Presence Redevelopment This project will amalgamate the majority of sites in the Combined Authority’s web footprint, with up to 12 existing websites in scope. We plan to redevelop these into either two or three primary websites and are considering the following two routes and delivery area groupings. 2. One Stop Shop Digital Platform A key component of the One Stop Shop is a stand-alone digital platform which allows residents in West Yorkshire to access information in a self-service capacity, as well as being fully integrated into a Customer Relationship Management system to allow for a seamless experience for residents who may move between physical, digital and telephone-based modes of support.