IT Service Management
Police, Fire and Crime Commissioner for Northamptonshire
- Value
- Not stated
- Closing date
- —
- Published
- 30 May 2024
- Status
- —
- Region
- UK
- Postcode
- NN8 6GS
- Category
- goods
- CPV
- 48620000 — Operating systems
Description
Northamptonshire's Police Fire and Crime Commissioner is looking to procure a joint IT Service Management (ITSM) platform for Police and Fire customers. The IT Technical Support team currently have to use two ITSM platforms, one an older version (for Police) and more recent version for Fire. The Police system has on average 2.2k incidents and requests coming through each month, Fire has approximately 120. The two-system set up has proved to be a significant complication for Technical Support teams as well as for business customers.